🔺 r/personalfinanceurogertangomike·42 days ago
How I fought a bank for a ₹3,500 RBI penalty, exposed their fake investigation, and walked away with ₹11,000.
TL;DR: A bank delayed resolving my credit report dispute by 35 days. Instead of paying the statutory ₹100/day RBI penalty, they spent 3 months gaslighting me, investigating fake case IDs, and blaming the credit bureau. I escalated to the RBI Ombudsman, cornered them with their own lies, and forced an ₹11,000 settlement. Here is the full breakdown of how they tried to weasel their way out of a regulatory penalty, and exactly how they were beaten. The Setup I raised a standard credit report dispute regarding an incorrectly reported account type. Under RBI guidelines, financial institutions have a strict 30-day window to resolve these disputes. They took 35 days. According to the RBI framework, any delay beyond 30 days triggers a mandatory penalty of ₹100 per day payable to the consumer. For 35 days, they owed me exactly ₹3,500. It should have been an automated, open-and-shut payout. The Stunts (A 3-Month Runaround) When I pursued the ₹3,500 statutory credit, the bank decided to play dirty. Instead of owning up to the delay, they subjected me to months of harassment and pulled the following stunts: The Deflection: They repeatedly closed my support tickets with automated responses, at…