🔺 r/personalfinanceubagelbelly·73 days ago
Filed a chargeback, merchant reached out telling me to cancel
I purchased an item from an online store June 25th for $87, and they use shop.com. Order received July 2nd, and it was the wrong item. I tried calling the seller and didn't get an answer, so I sent an email to the email address on their website. I tried calling again the morning of July 3rd, and someone answered (the owner, I presume). He seemed sincere and apologized, and said to text him my order information and a picture of the product I received, and I did. He said he will get the correct item shipped out to me. It was a holiday weekend so I waited until July 7th to reach out via call and text, and didn't get a response to either. I called July 8th and did not receive a response. By July 10th, 8 days after receiving the incorrect item, I started a chargeback with my credit union (Visa CC). I have submitted all of my evidence, photos of the wrong item and the package it came in, screenshots of texts, calls, initial email etc. Today I received this email from the seller. This is the only communication I have received from the seller since the phone call that took place July 3rd. "We sent you a return label when you sent the original email. You are going to end up losing your mone…